Permission-Based Marketing

Ugoadz.com and its partners (those who make Ugoadz.com products available to their customers), only support permission-based marketing practices. Unsolicited commercial email (UCE) may not contain an option to unsubscribe. UCE is the opposite of closed-loop authenticated email: those that are requested, anticipated, personal and relevant. UCE violates the United States of America's CAN-SPAM Act of 2003.

Email Sending Practices
Ugoadz.com honors ISP policies (restrictions on number of connections, size of pipe, speed of sending servers, open relay off, reverse DNS enabled, RFC compliance). Authentication standards, such as sender policy framework (SPF), are used for outgoing campaigns. Ugoadz.com distinguishes between soft and hard bounces. Hard bounces are immediately flagged and suppressed from future mailings.

Policy Enforcement

Ugoadz.com has a no tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:

• Any customer found to be using Ugoadz.com for spam will be immediately cut-off from use of the product.
• We maintain the IP address and date subscribed for every new subscriber.
• Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.

Procedure for Handling Complaints

We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. Ugoadz.com is intended for businesses and organizations who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100 (US) charge per substantiated incident (i.e. per email) in accordance with state and federal regulations.

To determine whether you have sent spam we will:

• review the content of the message in question
• review your subscriber list for patterns common to harvested lists
• review the spam complaint
• view the records to see when the subscriber was subscribed and their IP address

Dealing with Complaints
When a complaint is received the following process is followed:

• Every complaint that is received is reviewed by Ugoadz.com's postmaster.
• If the email address of the complainant is known, it will be immediately unsubscribed from the relevant customer list. This is not negotiable.
• If the email address of the complainant is known, they will be notified that their email address has been removed. If the complaint came via an ISP, they too will be notified of the action taken.
• The postmaster will lock the list, review its source with the customer and may either discuss ways to ensure that no further complaints are received, or terminate the account entirely.

Ugoadz.com's license agreement provides the right to share the offending user's name and the fact that there have been complaints with any third party, including other providers of email marketing services. If you have received an unsolicited email from one of Ugoadz.com's customers, please contact us.

Procedure for Handling False Positive Complaints

We realize that it is possible for those who have subscribed to your mailings to have forgotten that they have subscribed. For this reason, we keep the IP address and date of subscription for all new subscribers. If we receive a complaint from a subscriber for which we have a record of their subscription, and the email sent to them contained the content they subscribed to, then we will notify the subscriber of the date and from which computer they subscribed from and provide a link for that subscriber to unsubscribe from your list.

Upon this type of complaint, we will notify you of the complaint, explain the action taken, and review your web site and may suggest changes to the notifications or descriptions you provide when subscribers sign up.

In the case that a subscriber who makes a complaint did not sign up through your site (i.e. was imported into the system) no IP record or date of subscription will be available. In this case, we will investigate the situation, look at the email in questions, and if it is determined that you may be sending UCE we will immediately disable your account and we will immediately contact you by email and/or phone. As soon as we hear from you and are able to verify that the subscriber was indeed an opt-in subscriber, we will remove the sending-block.

Transfer of Subscribers

Please note that a subscriber subscribing to one of your lists dose NOT give you permission to transfer them to other lists or send them content, even if it is through the same list, that differs from the content subscribed to.

For more information visit The Coalition Against Unsolicited Email or contact Ugoadz.com Customer Support.